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Understanding your customer journey

31 May 2022, Tuesday
2:00 pm - 3:30 pm


We can all agree that getting a customer or a client takes effort, energy, money and work … so are you focusing on KEEPING those customers and clients or are you always focused on getting new ones?

Are you taking your customers on a journey, to ensure they keep coming back to you year after year? Join us a workshop that you cannot afford to miss.


– Learn exactly how to keep your customers coming back year after year.

– The secrets behind the customer journey funnel

– How to apply the Customer journey to your business

– Ensure that whether you’re selling a product, service, or have a bricks & mortar store that your customers are valued and nurtured.

– Learn the of why the customer journey funnel is your key to a sustainable business.

Kylie Mowbray-Allen – Hello Media

Kylie grew her business into two online stores, hundreds of stockists, an overseas distributor & a warehouse … & then sold it! Success! Now she wants to help you!”
Hello Media will help you grow and strengthen your brand’s relevance and reach.

Tony Brindley – Business Connect Advisor

Tony is a qualified accountant who has worked at the Australian Tax Office as a GST and New Business Advisor. He has been helping small businesses and has extensive experience with businesses specialising in: horticulture, creative publishing, retailing, and e-commerce over many years.

Tony knows the highs and lows of running a small business as well as the impact it can have on family members. He is keen to help you pull everything together and work out effective ways of organising and running your business. This includes help with: start-ups and business plans, cash flows, budgeting, costings, business exit plans, e-commerce, multi channel selling, inventory management, impacts of margins and discounts, bookkeeping and accounting.

In addition to his small business experience, Tony holds a Bachelor of Financial Administration and is a Certified Practicing Accountant.

This webinar is aimed at small businesses throughout NSW who have just started or have an established business and we have the capacity to host up to 500 people.

This webinar will take place on MS Teams, click below to book. You will receive the MS Teams link in an email prior to the workshop. This will be a live online event which will be recorded. The recording and resources will be sent to attendee’s in due course.

The NSW government Business Connect program has fully funded this webinar. The hours you attend webinars in addition to any one-on-one advisory provided will be deducted from the hours allocated to you under the program. Customers may typically access up to 8 hours of support per year (Inc. events and advisory) however, this may be extended dependent on individual circumstances.


NORTEC Small Business Solutions
1800 667 832
View Organiser Website