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Developing a quality management system
A Quality Management System (QMS) may not seem relevant to small business, but it is a great way to document your processes and is an attractive addition to any tender submissions. A QMS will document your overall business process and the different resources and controls in place to ensure your service or product is realised consistently. It will help you give assurance to your clients, onboard your staff, and have a saleable business model (especially in service businesses).
This webinar will cover:
1. Overview of the QMS and ISO 9001 Standard
2. Developing targets and objectives
3. Documenting your product realisation process
4. Setting your support and control mechanisms
5. Examples of QMS Models from different industries
6. Finalising your plan
Participants will receive a framework for a QMS at the completion of the webinar.
Presenting this Webinar is The Epiphany Group’s Business Partner, Eboni Fogerty. With extensive experience assisting small to medium sized businesses Eboni has over 5 years’ experience helping businesses to identify quality indicators and how to build implementation and monitoring systems to achieve those quality indicators.