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Develop a customer service strategy for your business
2020 has been a year of disruption like no other! As your customers venture out again, the competition for their patronage is fierce.
You will need to provide a service that is top-notch and ensure your customers keep coming back. In this workshop you will learn how to develop a Customer Service Strategy to win your customers over and gain increased market share.
In this workshop you will learn:
• Why it’s important to have a Customer Service Strategy
• Elements of a Customer Service Strategy
• How to implement your Customer Service Strategy
At the completion of the session you will:
• Be able to develop a customer service strategy for your business
• Understand how you can break the elements of your Customer Service Strategy down to implementable chunks
• Have the tools to set your business up to win post covid-19