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Creating a customer journey
Restarting a bricks and mortar business has the challenge of reforming consumer habits from online to experience based interactions. This webinar takes attendees through the process of designing and implementing customer experience and journeys to create a seamless memorable consumer experience. Incorporating digital tools, the event will provide pathways for new bricks and mortar operations to market and engage consumers to the new fresh experience and journey.
About the Presenter:
Rebecca’s extensive experience in the tourism industry spans two decades. She has worked in domestic and international tourism and across many sectors, including accommodation, transport, tour operations, attractions and events. In 2016 she founded a small business that represents tourism products across the world; developing and implementing a strategic plan that increases awareness and drives sales across the Australia and New Zealand markets. Rebecca is looking forward to using the knowledge and experience she has acquired from working with medium and large organisations, to help small businesses grow and achieve their goals.
Rebecca holds a double-degree in Tourism Management and International Studies.
Rebecca is an Accredited Mental Health First Aider.
This session is provided through the Business Connect Program. Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help you start, run, adapt or grow your small business.
This webinar will not be recorded.